Refund & Returns Policy

Shipping, Delivery & Returns

Shipping

I currently deliver to UK addresses only.

Orders will be dispatched within the timeframe stated on the relevant product page. Once your order has been dispatched, delivery times are estimated and may vary depending on the courier. While every effort is made to ensure your order arrives promptly, I cannot be held responsible for delays outside of my control.

Please ensure your delivery address is correct when placing your order, as I cannot be responsible for orders delayed or lost due to incorrect address details.

Returns

I hope you love your purchase! However, if you’re not completely satisfied, eligible items may be returned within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be returned within 30 days of delivery.
  • Be in their original condition.
  • Be unused where applicable.
  • Be returned in suitable protective packaging.
  • Include proof of purchase if requested.

Refunds will be processed to your original payment method once the returned item has been received and inspected.

Please note that original delivery charges are non-refundable unless the item is faulty, damaged or sent in error.

Original Artwork

Original artwork may be returned within 30 days of delivery, provided it is returned in the same condition in which it was received.

Fine Art Prints

Prints must be returned in their original condition and free from any creases, marks, tears or other damage.

Tote Bags & Merchandise

Tote bags and other merchandise may be returned within 30 days of delivery, provided they are unused, unwashed, free from stains, marks or odours, and in a resaleable condition. Unfortunately, I cannot accept returns for items that show signs of wear or use.

Custom & Personalised Orders

Commissioned artwork, personalised products and custom-made items cannot be returned or refunded unless they are faulty or damaged upon arrival.

Damaged or Faulty Items

Please inspect your order as soon as it arrives. If your item has been damaged in transit or is faulty, please contact me within 48 hours of delivery, including photographs of both the item and its packaging. I’ll work with you to arrange a replacement, repair or refund where appropriate.

Return Postage

Unless an item is faulty, damaged or sent in error, customers are responsible for the cost of returning items. For your peace of mind, I recommend using a tracked delivery service, as I cannot accept responsibility for returns that are lost or damaged in transit.

Contact

If you have any questions about your order or would like to arrange a return, please get in touch via the contact details provided on the website.